·       Satisfactory (S) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).

·       Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘not yet satisfactory’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

These competencies have been drawn from the nationally endorsed industry training package the Community Services Training Package. Upon successful completion of the training and assessment, the qualification CHC33021 Certificate III in Individual Support will be issued. A transcript listing all units of competency will also be issued. The qualification and units of competency are nationally recognised and provide individuals with a valuable qualification that can be applied throughout Australia within the community services sector.

We have a simple but methodical RPL process, which is outlined in detail in the Policy on Recognition of Prior Learning (RPL).

Prospective students will be made aware of the RPL policy and process prior to enrolment into the program, via pre-training interview, and are encouraged to apply if they believe that they may be eligible.

Students are encouraged to apply for RPL prior to or immediately after formal enrolment but prior to the facilitated delivery of units to ensure that they do not miss any class opportunities offered should they be unsuccessful in the RPL process.

Detailed student information is provided in our Student Handbook, which is supplied with the enrolment package. This Booklet contains important information about a student’s rights and obligations, such as their right to privacy, a safe training environment, right to complaint or appeal an assessment decision, meeting course progress requirement and maintaining appropriate student behaviour. It is important that person applying for enrolment must have had reviewed this information first.

Students are expected to bring along notebook and pen to take notes, may also bring a laptop.

On fulfilling the requirements, an AQF Qualification in CHC33021 Certificate III in Individual Support will be issued to learners within 30 days of completion of the qualification. Students completing units but not completing the qualification will be issued with Statement of Attainment detailing the units that have been completed successfully

For information about the refund policy please refers to the student handbook, find it on our website under ‘Student Information’ section or speak to one of our friendly customer services staff.

For detailed fee information please click.